Privacy Policy

1. Introduction

OgBae ("we", "us", "our") operates the ogbae.com email platform. This policy describes what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

Account information: Name, email address, country, timezone, and password hash when you create an account.

Billing information: Payment processing is handled through our billing service and Razorpay. We do not store raw credit card numbers. We store transaction records (amount, credits purchased, invoice IDs).

Email metadata: When you send email through our platform, we store sender address, recipient addresses, subject lines, delivery status, and message IDs. Email content (body, attachments) is processed for delivery and transiently retained while queued, scanned, retried, and delivered. Content in hosted mailboxes is stored until the mailbox data is deleted.

Tracking data: When tracking is enabled, we collect open and click events including IP address, user agent, country (derived from IP), device type, and timestamp.

Log data: Server logs including IP addresses, request timestamps, and user agents for security and debugging purposes.

3. How We Use Your Information

• To provide and maintain the email delivery service.
• To process billing and credit purchases.
• To provide email delivery logs and tracking analytics.
• To detect and prevent abuse (spam complaint rate monitoring).
• To send account-related notifications (low credit alerts, suspension warnings).
• To comply with legal obligations.

4. Data Retention

Email and operational logs are normally retained for 90 days. Tracking events (opens, clicks) are automatically deleted after 30 days by a background cleanup process.

Account data is retained for as long as your account is active. You may request account deletion by contacting us.

5. Data Sharing

We do not sell your data. We share data with the infrastructure and payment providers identified in our Subprocessor Registry, and as required by law. Email content is transmitted to recipient mail servers as part of normal email delivery.

6. Security

We use industry-standard security measures including encrypted connections (TLS), bcrypt password hashing, purpose-appropriate one-way storage for session tokens and API keys, optional passkeys/TOTP, HMAC-signed webhooks, malware/spam scanning and security logging.

7. Your Rights

You can access, update, or delete your account information through the dashboard. For data export or deletion requests, contact us at privacy@ogbae.com.

8. Changes

We may update this policy. Changes will be posted on this page with an updated date.

9. Contact

For privacy-related questions, email privacy@ogbae.com.